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Refund Policy

We want to make public our policy on refunds so that there is no confusion.

We not offer any cash refunds or exchanges. Unlike physical goods, electronically distributed software can be easily duplicated. Accordingly, it is our policy that once we have distributed a release version to a customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.

If you find a bug in our software, you can report it in our Support Forums and we will fix it in the next version. Finding a bug is not a reason to request a refund.

We do not issue refunds if:
- You find a bug
- You just change your mind and want your money back
- You choose not to use our product
- You find that our product doesn't suit your needs (We have live demos available for you before purchasing)
- Our working hours are not compatible with yours
- You violate our Terms of Service



Support Policy
We provide a multi-layered approach for support to meet as many customer needs as possible.

1. Our first level of support is through our Support Forums. If you have problems with downloads, installation or bugs, you can open a new topic and one of our support team will help you. Our average response time is usually within (for paying customers) is 1-2 business days.

2. The second level is our Tickets System. In this level, we don't ask too much questions, just request a login account to your site and solve your issue directly.

3. Lastly, we offer one-on-one support at $29 per hour. Our expert team can solve all manner of Joomla problems. If you need guaranteed support response time, you have to buy it. The price is dependant on the fastness of the response http://www.joomace.net/e-shop/joomla-services/extension-support

Our business hours are from Monday through Friday from 9:00 AM to 6:00 PM (GMT +02) .
There is no response time guarantee (exept paid support), even for paying customers. Our extensions pricing policy does not allow that. The prices would have to be significantly higher if the guaranteed support shall be included. However, we first answer questions of paying customers and then of non paying ones.



License Policy

Components (AceSEF etc.)
All our components are free software. You can redistribute it and/or modify it under the terms of the GNU General Public License v3 as published by the Free Software Foundation. All existing copyrights must be prominently visible on all modified versions of this software.
Our components are distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.


Component Specific (AceSEF etc.) Extensions
These extensions are partially-free licenced, Combined License, and their source code is completely open (not encoded or encrypted), giving you the maximum flexibility to either modify it yourself or through our consultants. However, you are not allowed to distribute such modified version further.

    * You're NOT ALLOWED to copy or distribute it
    * You're ALLOWED to use it on UNLIMITED DOMAINS
    * You're ALLOWED to do modifications to code ONLY for your own needs
    * You're NOT ALLOWED to distribute any modificated versions
    * You're ALLOWED to use the extension for TIME UNLIMITED
    * You're ENTITLED of free updates according to your subscription period

Why we needed the second one?
As you may see, just the distribute entry violates GPL, it's because some developers bought their component's extension from us and distributed it to their users for free for GPL's sake. If you feel we're earning money through your component then make the extension yourself, please. We spend a lot of hours analyzing, testing your component's database, URLs, language files etc to make it's extension, a bit of respect p
lease.



Terms of Service

All extensions purchased on the JoomAce LLC website are done so in accordance with the following published Terms of Service. By registering or purchasing extensions, you are automatically bound by these terms. JoomAce LLC reserves the right to change or modify these terms with no prior notice.


1. Licence Policy
We offer 2 different/similar licenses, one for components and the other for component specific (like AceSEF) extensions. Read More...

2. Unlimited Usage
Our company provides a subscription-based download service for our extensions. Your subscription grants you the rights to download the product for a limited period (6, 12 or 24 months) or downloads (30, 60, 120 or 240). If you renew your subscription, you are entitled to download the product for another period/downloads. Even after your membership expires, you may continue to use the product, so the extensions are not time-limited. Note that upgrades will only be available for current subscribers.

3. Modifications
You are authorized to make any necessary modification(s) to the product to fit your purposes. Redistribution of the original or any modified version must always be done in accordance with our licenses. In this case, you must also not change or remove any of the copyright information existing in the source code of the product.

4. Unauthorized Use
Subscriptions can not be shared. Sharing or other methods which allow for multiple, simultaneous downloads (and thereby affect the performance of this web site) are strictly forbidden and may result in termination of your subscription.

5. Assignability
You may not sub-license, assign, or transfer your subscription to anyone else without prior written consent from JoomAce LLC.

6. Delivery
Subscriptions will be immediately activated after we have succesfully received the payment.

7. Ownership
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of JoomAce LLC.

8. Refund Policy
The order can be canceled at no cost before your payment has been cleared to our account. For downloadable products, since they're non-tangible irrevocable goods, we do not issue refunds after receiving the payment. Therefore, you are responsible for undertaking all reasonable steps to ensure our products will meet your specific needs prior to purchase. Read More...

9. Liability
Our products are provided as is without warranty of any kind, either expressed or implied. In no event shall JoomAce LLC be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

10. Support Policy
We offer support via forums for free or paid extensions, via Ticket Sistem for Pro customers and e-mail based only for Custom Work customers. Read More...



